Emergency Dentist for Palatine Patients
Emergency dentist for Palatine patients with a toothache, broken tooth or lost crown. Our Arlington Heights office is a short drive away, and Dr. Bilus Poles finds the cause and explains your options, Monday to Friday.
5.0 on Google · 541 reviews
- 5.0Google rating
- 541Google reviews
- 2,500+Hours of continuing education
- 2Dental degrees (DDS)
- MAGD: Master of the Academy of General Dentistry
- ICOI and IDIA Board Certified Diplomate
- Most major dental plans accepted
A dental emergency needs care soon: severe tooth pain, a knocked-out or broken tooth, a lost crown, or a swollen face or gums. If you live in Palatine, Omni Dental in neighboring Arlington Heights treats dental emergencies on weekdays. Call (847) 483-8833 during office hours to explain what happened.
Is it an emergency, or can it wait?
Not every dental problem needs the next open slot. Use this as a rough guide.
Call right away
- an adult tooth knocked out or pushed out of place
- a toothache bad enough to keep you up at night
- swelling in the gums, jaw or face
- broken teeth with sharp pain when you bite
- bleeding after an extraction that will not slow down
Call soon, usually not urgent
- a small chip with no pain
- a lost filling or a crown that came off but does not hurt
- a denture that broke but can still be worn
- mild sensitivity to cold
When in doubt, call and describe it. The team helps you decide how soon you should be seen.
First aid before you reach an emergency dentist from Palatine
For a knocked-out adult tooth, touch only the chewing end, slide it back into the socket or into a cup of milk, and call right away. For broken teeth, toothaches and lost crowns, see first aid steps for each emergency.
What to tell the front desk when you call from Palatine
A clear description helps the team plan your visit and the timing of your drive. Have these ready:
- What happened, and when it started.
- Where it hurts, and what makes it worse.
- Any swelling in the gums, jaw or face.
- Past work on that tooth, such as a crown or root canal.
- The medicines you take, and any pain reliever you used today.
Please mention that you are coming from Palatine, so the team can suggest a time that allows for the drive.
When to go to the hospital instead
Some problems need medical care before dental care. Go to an emergency room or call 911 for swelling that affects breathing or swallowing. The same goes for heavy bleeding that will not stop or a serious injury to the jaw or head.
The same applies on evenings and weekends, when our office is closed. Once you are safe, a dentist can treat the tooth itself.
The drive from Palatine to our office
Omni Dental is at 305 E. Rand Road in Arlington Heights. For most Palatine patients it is a short drive.
Rand Road connects the two towns, so you stay on one main road much of the way.
We are open Monday to Friday, 10 AM to 6 PM, and closed on weekends. Please call as early in the day as you can, so the team can plan your visit. Your regular checkups can happen here, too: see routine care for Palatine families.
What happens at your emergency visit
Your visit focuses on finding the cause and easing the problem:
- 1 Dr. Poles asks what happened and looks at the area.
- 2 X-rays show whether the root, nerve or bone is involved.
- 3 He explains what he sees and your choices, in plain words.
- 4 Treatment may start on what needs care first, such as a filling, a temporary crown, a root canal or an extraction. Other work can be planned for later.
Embarrassed about your teeth? Call anyway
Many people put off a dentist because they feel embarrassed about the state of their teeth. The team focuses on the problem in front of you and explains each step, so you can feel more relaxed during the visit.
Dr. Poles is a general dentist with advanced training and a Master of the Academy of General Dentistry.
How to lower the odds of the next emergency
- Wear a sports mouthguard for contact sports.
- Ask about a night guard if you clench or grind.
- Do not chew ice, pens or hard candy.
- Keep up regular exams, so a cracked filling or deep cavity is found before it hurts.
Meet your dentist
Dr. Bilus D PolesDDS,MAGD,DICOI, DIDIA
Every treatment plan at Omni Dental is led by Dr. Poles, from checkups and cleanings to full-arch implant care.
- MAGDMaster of the Academy of General Dentistry
- ICOIBoard Certified Diplomate, Implantology
- IDIABoard Certified Diplomate, Implants
- LaserCertificate in Dental Laser Surgery
- Illinois license #019.027365
Coming from Palatine
One office on Rand Road
Omni Dental is at 305 E. Rand Road in Arlington Heights, a short drive from Palatine. Open Monday to Friday, 10 AM to 6 PM.
- 305 E. Rand Road
Arlington Heights, IL 60004 - Mon-Fri 10 AM - 6 PM
Closed Saturday and Sunday
Smile gallery
Real smiles from our office
Drag the handle to compare. Every photo shows a real Omni Dental patient.
Trusted and recognized
Affiliated with leading dental organizations
Dr. Poles is a member of leading dental associations and has completed more than 2,500 hours of continuing education.
Proud member of our local chambers of commerce
Insurance
We accept most major dental plans
We accept most major dental plans, including Aetna, BlueCross BlueShield, Cigna, Delta Dental and MetLife. Bring your insurance card and we will check your benefits before treatment starts.
Not sure about your plan? Call (847) 483-8833 and our front desk will look it up with you.
- + most other major dental plans
Google reviews
Rated 5.0 on Google
Real words from real patients. Omni Dental holds a 5.0 rating from 541 reviews on Google.
- Katherine BastermajianMay 20, 2026★★★★★
He’s fabulous. Extremely nice and professional.
- AshtarMay 6, 2026★★★★★
I had a really great experience at Omni Dental! Everyone was so friendly and welcoming and the office was super clean and organized. Dr.Bilus is very honest and explained everything clearly without pushing unnecessary work. You can tell they genuinely care about their patients. Definitely recommend if you’re looking for a good dentist!!!
- George BitarMay 4, 2026★★★★★
The experience was amazing. I came in for a crown and I did not feel a thing. The process from beginning to end was the easiest process and I highly recommend Omni and Dr Poles. Thank you for everything
- SuNnY Mad1omApril 30, 2026★★★★★
Very careful with teeth and they treat you very nicely
- Rami LilouApril 30, 2026★★★★★
Been going to this doctor since I was 5, even at his old office, amazing and smooth experience everytime
- Jorge MendezApril 30, 2026★★★★★
Mayra and Atziri are very helpful with insurance. Isabel and Maribel are great assistants.
- Andrea ArroyoApril 30, 2026★★★★★
Such a mellow and genuine office and staff. Dr poles is genuinely honest and tells things like they are. Mayra at the front was such a sweet person and perfect customer service. Definitely found my dentist
- JessicaApril 28, 2026★★★★★
I had a great experience here ,all the staff is super friendly and great doctor :)
- Carlos Enrique Rodríguez SantanaApril 25, 2026★★★★★
Me fue muy bien con mis brakets muy buena atención muy atentos recomendado
Patient video testimonials
Real patients. Real stories.
Hear how patients feel about their care at Omni Dental, in their own words.
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Joseph L.Joseph shares his experience with Dr. Bilus Poles
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Asja S.Asja's patient experience at Omni Dental
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Ramsen S.Why I keep coming back to Omni Dental
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Lisa K.Lisa shares her experience with Dr. Bilus Poles
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Sarah A.Outstanding dental care at Omni Dental
Questions
Frequently asked questions
Do not see your question? Call us and we will talk it through.
Call (847) 483-8833Will an emergency dentist pull my tooth?
Only when the tooth cannot be saved. Dr. Poles usually looks at a filling, crown or root canal first. If removal is the right call, he explains why and talks through replacing the tooth before anything is done.
What qualifies as a dental emergency?
Anything that needs prompt care to ease severe pain, stop bleeding, treat infection or save a tooth. A knocked-out adult tooth, a cracked tooth that hurts to bite, and gum or face swelling all qualify. A small chip that does not hurt can usually wait for a regular visit.
What should I do if the office is closed?
Omni Dental is open Monday to Friday, 10 AM to 6 PM, and closed on weekends. For a serious problem, follow the hospital advice on this page. Otherwise, use first aid and call us when we open on the next weekday.
Can the ER do anything for tooth pain?
An emergency room can treat a spreading infection, heavy bleeding or an injury to the face or jaw. Most ERs have no dentist on duty, so the tooth itself usually still needs a dental visit afterward. Bring any hospital paperwork with you.
Will my dental insurance cover an emergency visit?
Most dental plans include some benefit for exams and X-rays, and often for treatment such as fillings or root canals. Omni Dental accepts most major plans, including Aetna, BlueCross BlueShield, Cigna, Delta Dental and MetLife. Your own plan sets the details.
Should I call even if I am not sure it is an emergency?
Yes. A short call can tell you whether to come in soon or book a regular visit. The front desk can also tell you what to bring, such as your insurance card and a list of your medicines.